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Outdated business processes have got to go

No business can afford to have information flow impeded due to outdated business processes.

Automation and efficiency experts don’t always agree on what a business should prioritize as it seeks to survive and grow in an ever more complex world punctuated by increasingly frequent technology breakthroughs. But if there’s one theme that is surfacing more frequently than ever these days it’s this: No business can afford to have information flow impeded due to outdated business processes. An intriguing white paper cleverly titled “Are you running your processes or are they running you?” recently arrived in my in box from K2 (www.k2.com). Highlights worth thinking about:

• It’s all too common to see paper forms wander from desk to desk or office to office and see employees typing up hand-written information and logging in to multiple, disparate systems to collate data. Processes often become bottlenecked by misplaced forms, lost connectivity, or unsupported mobile access. These manual and paper-based processes cannot keep pace with the digital world, where users expect (and usually get) information on demand.

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