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End Users and OEMs Wary of Cybersecurity With Remote Services Technology

End users and OEMs are expressing cybersecurity concerns with remote access technology, but new methods of remote access delivery might ease worries.

About 77% of surveyed end-users say malware is a top concern for remote services technology.
About 77% of surveyed end-users say malware is a top concern for remote services technology.
PMMI Business Intelligence: 2024 Trends in Remote Services and Monitoring

Many packaging machinery end-users are hesitant to invest in remote services technology for worries of some unwanted virtual guests.

That’s according to a survey conducted for PMMI Business Intelligence’s “2024 Trends in Remote Services and Monitoring” report. About 43% of surveyed end-users say cybersecurity is a main barrier to investment in remote services, along with 90% of OEMs.

Worries among OEMs and end-users could be attributed to cyberattacks in recent years, the report says.

The main fear among end-users regarding cybersecurity is malware, cited by about 77% of respondents. Most surveyed OEMs agree, with nearly 90% saying they are somewhat or very concerned about malware.

Supply chain attacks are another top concern among end-users, with about 73% saying they are somewhat or very concerned with the threat. About 85% of OEMs feel the same.

Close behind in end-user concern are data theft and tampering, which about 72% cite as a concern. About 90% of OEMs also say they are concerned about data theft and tampering.


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End-users strengthening IT networks and utilizing remote access delivery methods

Business Intelligence researchers say it seems end-users are becoming less concerned with cybersecurity as they have strengthened their IT networks and improved their methods of allowing remote access.

The metric of 43% of end-users saying cybersecurity is a main barrier to remote services investment comes only a few years after 100% saying it was a barrier in PMMI’s 2020 whitepaper "Trends in the Adoption of Remote Access: Moving Forward During COVID-19."

The proportion of end-users and OEMs currently utilizing (2023) each remote access delivery method, alongside the delivery methods they predict will be in-use by 2026 and which delivery methods were in use during 2020. Data for 2020 is taken from PMMI’s 'Trends in the Adoption of Remote Access: Moving Forward During Covid 19.'The proportion of end-users and OEMs currently utilizing (2023) each remote access delivery method, alongside the delivery methods they predict will be in-use by 2026 and which delivery methods were in use during 2020. Data for 2020 is taken from PMMI’s "Trends in the Adoption of Remote Access: Moving Forward During Covid 19."PMMI Business Intelligence: 2024 Trends in Remote Services and MonitoringDirect VPNs are the most common method of enabling remote access for enabling remote access for both end-users, with 71% using the technology, along with about 77% of OEMs.

The method with the largest increase in end-user adoption from the 2020 whitepaper to now is externally managed secure networking. About 14% of end-users utilized the technology in 2020, compared to about 26% in 2023.

Use of externally managed secure networks to enable remote access is expected to continue to grow, with about 31% of end-users and about 48% of OEMs predicting they will use this method by 2026.

Compared with current usage, the largest increase among end-users is anticipated in converged networks, which is set to jump from about 12% to about 32% over the next three years.

In contrast, use of direct VPNs is expected to plummet from 71% in 2023 to about 18% in 2026, as other methods providing access to segmented sections on the plant floor network have greater appeal.

SOURCE: PMMI Business Intelligence: 2024 Trends in Remote Services and Monitoring

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