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Christopher Staruch, Production Manager, Batching Systems, Inc.

Chris StaruchWhat are some industry trends you have been keeping your eye on?
One thing that I have noticed being requested and provided to our customers more often is remote diagnostics. We have been providing that service for several years, but it has been significantly increasing the last year or so. It provides a mutual benefit for both the customer and OEM. Customers can reduce down time because a technician can identify potential component failure or make program changes remotely. The pressure on our service technicians to travel between locations at a minute’s notice is reduced.

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