Co-Packing for a Cause

Co-packer Deploys Packaging Innovations for Brita Premium Purified Water

Leveraging an untapped workforce

BCI’s integrated workforce is made up of both employees with and without disabilities. 

“Where we’re really struggling on the labor force is with the skilled labor, such as forklift drivers, that allows us to support our operations,” says Noroño-Rodriguez.

But on the other end, BCI has a backlog of adults with disabilities that want to work at their facility.

As an employment matchmaker and vocational skills trainer, it is BCI’s mission to place adults with disabilities at other businesses once they have shown an interest and gained the experience and skills necessary to succeed. And while many companies are struggling with employee turnover due to the Great Resignation, turnover at BCI is ultimately a sign that the company is doing something right.

“We have to remember our North Star,” says Noroño-Rodriguez. “Yes, we want to make sure that we continue to grow, but we also must make sure that we continue to serve a need. We have clients and need to hit numbers, just like any other business.”

On top of its high-quality rating, BCI retains its customers, as more than 80% of BCI’s business are return clients.

Flexibility is key

In a typical assembly line in BCI’s facility, there are line workers with and without disabilities. There are also line leads and production supervisors that are overseeing one or multiple lines. A production manager and her assistant double-check setups and skill levels across the board. Employment support specialists will help develop skills for adults with disabilities while quality auditors check each line at least eight times a day to make sure that the company is meeting product specs and that quality is up to par.

Over the past couple of years, BCI Packaging has been seeing a lot of demand for shrink wrapping of anything from household products to pet food. Today, the demands are changing to include more OEM and pharma business. Just like every contract packager and manufacturer, BCI has to remain adaptable and flexible as its jobs change frequently and largely depend on consumer demands and industry trends.

“The flexibility in how we’ve been able to pivot and help every one of our packaging partners make sure they get the product that they need when they need it is huge,” says Noroño-Rodriguez. “We are able to provide full visibility through the entire process, thanks to Nulogy, and that makes us pretty unique in the industry.”

A recent project Noroño-Rodriguez and her team say they are most proud of required quick problem solving and adaptivity. One of BCI’s customers had aerosol and liquid products that they were rebranding. They hired BCI to remove a wraparound label and apply a new label.

“Simple,” says Noroño-Rodriguez. “Well, when we got the product, we learned that the label was not as easily removable. We tried it for a few days, trying to figure out what we could do better. We didn’t think it was going to be that difficult.”

BCI worked with a label provider and the client to come up with an over label, instead of having to remove the old label and apply a new one. After applying the over label, BCI ran trials and deemed the new solution to be better. The process took three weeks, but it paid off. 

“The customer was even happier with the fact that we were proactive about trying out different strategies to fix the problem in-house before we contacted them,” says Noroño-Rodriguez. “They’ve actually awarded us another SKU for repeat production.”

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Prioritizing people and propelling innovation

BCI always needs to optimize as it did with that past project, but it also needs to prioritize its people by giving them hands-on experience on the line.

So how do they automate when necessary while also providing more opportunities to handle the product and packaging?

During another project, the company was handling a 114-count jar fill by hand with five people on the line. Line people were manually filling, weighing, and heat sealing the jars, achieving five completed pallets per day. However, the customer requested more output. So, not only did BCI automate parts of the line to increase output up to 25 pallets a day, but they also made it so that they could employ 15 adults with disabilities on that line.

“We’re meeting our social mission to continue to employ adults with disabilities, but we’re also making sure that we serve the customer demand,” says Noroño-Rodriguez. “Much like that, we’ve implemented other machines with that same thought in mind, to make sure that we continue to create opportunities for adults with disabilities to continue to be employed.”