Discover your next big idea at PACK EXPO Las Vegas
Experience a breakthrough in packaging & processing and transform your business with solutions from 2,300 suppliers spanning all industries. Click to learn more.

Mitsubishi Electric Automation to offer 24/7 technical support

The extended service hours are intended for emergencies that could result in costly downtime.

Pw 239327 Mitsubishi Electric Automation Technical Support

Mitsubishi Electric Automation, Inc. extended its service hours to provide customers with 24/7 technical support. These extended hours will be available through U.S.-based phone support for CNC machines and robots. The extended service hours are intended for emergencies that could result in costly downtime.

“Providing technical support beyond our normal operating hours allows us to respond quickly to unexpected breakdowns that occur during second or third shift operations, or even on weekends or holidays,” says Bryan Henderson, national service manager, Mitsubishi Electric Automation, Inc. “Our customers are under increasing competitive pressures to run their operations 24/7. We want to accommodate them during after-hours emergency situations, thus limiting the delays that can result from these unexpected breakdowns.”

Henderson said that these extended technical support hours could be especially useful to CNC machine tool customers in the automotive, aerospace, agriculture, energy, medical, and heavy equipment markets. The availability of 24/7 technical support could also be helpful in markets that use robots, including packaging, food and beverage, automotive, semiconductor, healthcare, and education.

Smart Filling Equipment Selection Guide
Discover the six critical factors that determine filling equipment success and avoid costly selection mistakes that drain profits.
Read More
Smart Filling Equipment Selection Guide
Conveying Innovations Report
Editors report on distinguishing characteristics that define each new product and collected video demonstrating the equipment or materials as displayed at the show. This topical report, winnowed from nearly 300 PACK EXPO collective booth visits, represents a categorized, organized account of individual items that were selected based on whether they were deemed to be both new, and truly innovative, based on decades of combined editorial experience in experiencing and evaluating PACK EXPO products.
Take me there
Conveying Innovations Report