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Live from Smart Pack 2019: Technology in Use

At the inaugural edition of Smart Pack 2019, speakers share real world examples of smart packaging that’s driving consumer engagement, data collection, and other benefits.

The largest deployment of NFC tags for a CPG product, a new promotion from Kraft Foods will launch next week.
The largest deployment of NFC tags for a CPG product, a new promotion from Kraft Foods will launch next week.

At Smart Pack 2019, a new event produced by Smithers Pira and held in San Diego Sept. 11-12, presenters agreed: one of the biggest challenges with new smart and active packaging technologies is determining ROI. In fact, it may never be possible to put an ROI behind implementation of a smart tag, label, or other technology because its benefits can accrue throughout a product’s full supply chain.

One of the best way to demonstrate these advantages, however, is real-world case history examples of smart technology in action. At the show, attendees were treated to details of a few recent implementations.

GlaxoSmithKline’s Flonase

Working with WestRock, GSK is employing smart technology in a pilot to differentiate its Flonase spray from the vast number of products crowding the OTC allergy medicine shelves. The solution is incorporated into an endcap with an LCD header that provides up-to-date information on local weather and pollen counts, sourced daily from IBM Watson.

Also incorporated in the display is a QR code that allows consumers to access the allergy index information after they’ve left the store, as well as a camera capturing demographic, dwell time, and engagement data used later by GSK to better understand the effectiveness of the display and their customer.

According to Hannah Fallaw, Innovation Manager at WestRock, among the learnings:

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