ABB Offers Support Package to Customers Resuming Operations

ABB’s Robotics and Discrete Automation business launched a special package of digital solutions as well as virtual and field service support initiatives to help businesses restart production lines that may have been idle during the COVID-19 pandemic.

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Abb Service Restart Image

As well as helping customers to troubleshoot and fix issues related to robots and operations lying dormant, the offer includes several ABB digital tools to help customers optimize processes and be more proactive in maintenance activities, which will help reduce costs in both maintenance and production areas.

The company is also supporting its customers with a virtual consultation and audit to help identify issues and support needed and delivery of spare parts to ensure customers have the correct part in stock for a quick and effective restart to production and to minimize risks in the restart process. Alternatively, old controllers or manipulators can be upgraded to extend the life of installed robots.

“As manufacturing and production begins to ramp up, we want to ensure the restart is as smooth and efficient as possible. In addition to virtual training, field service teams and spare parts, we can help customers remotely monitor, troubleshoot and optimize entire robot fleets via ABB Ability™ Connected Services,” said Sami Atiya, President of ABB’s Robotics and Discrete Automation business. “Our digital solutions and tools can help to ensure maximum performance and avoid unplanned downtime during this critical period for the world economy.”

ABB Ability Connected Services is ABB’s remote services offering, monitoring the health and performance of more than 9,000 robots in over 1000 factories worldwide. It enables customers to securely integrate and aggregate their data, apply predictive analytics and generate insights to help drive performance and productivity improvements.

All OmniCore™-enabled ABB robots come ready to be connected to ABB Ability Connected Services, wirelessly or hard wired, while older robots can be retrofitted with a Service Box to access connected services.

ABB is offering three categories of tools and services:

Remote offerings: ABB Ability Connected Services, digital training, digital tool

Production start-up services: Spare parts and field service

Robot lifetime extension: upgrades



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