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Why End Users are Hesitant to Adopt Remote Services and Monitoring

Most end users hesitate to invest in retrofitting older machinery as they consider remote services and monitoring.

Retrofitting remote services is cheaper than purchasing new machinery, but cost of service is still the technology's top drawback for end-users.
Retrofitting remote services is cheaper than purchasing new machinery, but cost of service is still the technology's top drawback for end-users.
PMMI Business Intelligence: 2024 Trends in Remote Services and Monitoring

Most end-users are aware of the benefits of remote services and monitoring, but there are still significant barriers keeping some from adopting the technology.

That’s according to PMMI Business Intelligence’s 2024 “Trends in Remote Services and Monitoring” report. Cost of service is the most common barrier for end-users, who cite it as such over 10% more than other barriers like limited IT skills and cybersecurity risks.

Retrofitting older machinery is a hurdle

The additional cost of remote services is small compared with the cost of purchasing new packaging machinery. Despite this, about 60% of end-users see it as a barrier to investment.The main barriers end-users and OEMs associate with adopting remote services and monitoring.The main barriers end-users and OEMs associate with adopting remote services and monitoring.PMMI Business Intelligence: 2024 Trends in Remote Services and Monitoring

This may be due to the initial upfront cost of retrofitting existing machinery so that it can connect to their local network to enable access into their operations. Although it is possible to retrofit old machinery and update operational technology (OT) systems, this can take a long time due to the technical complications, running the risk of an extended period of machine downtime.

There is also the issue of incompatibility with some machines, particularly if they are older.

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