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Cybersecurity Concerns Among Top Barriers for Remote Access Adoption

Cybersecurity is a top concern among companies considering remote access, but useful applications are available for those who embrace the technology.

Remote Access Cybersecurity Concerns
PMMI Business Intelligence, 2022 Challenges and Opportunities for Packaging and Processing Operations

While factory management at the click of a button might sound enticing, packaged goods companies say IT security concerns are the top barrier for adopting remote access technology.

Industrial remote access allows support teams to remotely connect to and manage computer-based equipment, according to remote access technology provider Ewon.

Malware and access to sensitive company information came up as specific concerns for the technology in a survey conducted for PMMI Business Intelligence’s 2022 report “Challenges and Opportunities for Packaging and Processing Operations.”

Surveyed OEMs also saw customer buy-in and acceptance of remote access by CPGs as a barrier to wider rollout, which the report says could be explained by companies’ security concerns.

Cybersecurity is not the only reason for resistance from companies. Other points noted in the survey included concern that legacy equipment would not support the technology, worries over a lack of knowledge or understanding of the technology,  as well as cost and limited time.

“Some of our equipment will not support,” one CPG said. “Management time is limited in a growing organization.”

Conversely, a number of participants stated they were already using the technology within their operations. “We stress the importance of remote access,” one supplier said.

What Do CPGs Need from OEMs to Support Remote Access Adoption?

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