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Filled, sealed, delivered

A mail-order fulfillment company improves productivity and efficiency by switching to an automated void-fill and sealing system from a manual one to fill and tape its shipping boxes.

Jason Drum, Heartland America shipping manager, tears off the appropriate number of cushions and inserts them into the boxes to
Jason Drum, Heartland America shipping manager, tears off the appropriate number of cushions and inserts them into the boxes to

To keep on top of more than 3겨 orders per day, mail-order fulfillment company Heartland America needed a more efficient system to package its merchandise than manually feeding expanded polystyrene peanuts into boxes, then taping cases by hand.

According to Chris Scribner, operations manager at the Chaska, MN-based company, the manual system used until January '98 was both labor-intensive and incapable of addressing sudden increases in orders. Plus, Scribner feared his employees would develop carpal tunnel syndrome as a result of the repetitive motions needed for taping boxes shut.

"Under an individualized system where each packer is taping, inserting and sealing, we found that the only way we could really address an additional 30-percent increase in volume was just to throw labor at it," he says. "We couldn't make the labor work any more efficiently. So we decided to go in a different direction." That direction was an automated system for both void filling and case sealing on the same line.

"Before we invested in the systems, we could only package about 3겨 orders [per day] during peak time," Scribner says. "Now we can take care of 4길 boxes per day in a single eight-hour shift, using only one production line."

Light as air

Heartland America's products range from auto accessories to cigars, home office equipment to jewelry. So Scribner needed to find an automated void-fill system that accommodated box dimensions of 6"x10"x6" to 22"x20"x8". After shopping around, Scribner found the Fill-Air(TM) 1000 System from Sealed Air (Saddle Brook, NJ).

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