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Sato: Online maintenance service for printers

Sato Online Services (SOS) is a global maintenance service for printers that uses the Internet of Things to provide 24/7 connectivity and worldwide customer support, helping ensure the stable performance of the company’s cloud connected printers.

SOS takes advantage of the Internet of Things to provide users with a virtual customer engineer, delivering real time monitoring of individual printers 24 hours a day. By pinpointing potential issues in advance, maintenance can be carried out quickly, helping ensure smooth operations and maximum efficiency.

For its new service, Sato leveraged Salesforce Customer Success Platform.

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