Through a suite of cloud-based services and designated service staff, manufacturers can reach faster diagnosis and receive real-time support with greater cost- and time-savings than a traditional on-site visit.
Built around a PLC interface and high-quality audio, a live video feed and file-serving features, R.A Jones’ remote assistance support allows machine operators to connect with experts and troubleshoot errors and interruptions on-demand. If operators encounter any issues with equipment, they simply engage with skilled technicians via smart phone, tablet or laptop to troubleshoot the source of the problem and work to find a solution.
