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Service Contracts
Although MTS designs its equipment to minimize the need for repair, it is common for customers to need occasional preventive service, or to schedule ongoing routine maintenance to ensure equipment health, minimize downtime and maximize performance.
Its year-long service contracts are available in two offerings: Preventive Service and Reactive Service. All customers will receive a 10 percent spare parts discount upon signing a contract for either service.
Preventive Service
• Routine maintenance, as recommended by MTS and its suppliers, is custom-tailored to fit your production needs and schedule.
• All services performed by MTS and its agents comply with authorized maintenance procedures.
• Appointments and billings are prescheduled to minimize production interference, downtime and paperwork.
• Flexible appointment dates are designed to fit your needs.
Reactive Service
• MTS responds quickly to customer’s unplanned downtime to ensure plants stay up and running. This can also include training, warranty parts installation, diagnostics and system evaluations.
• Advance appointments for training and equipment evaluations are recommended.
• MTS responds to customer calls immediately, either by phone, by remote log-in or by sending an agent to the customer site.
• Weekend and holiday service are available.
For more than 30 years, Material Transfer & Storage (MTS) has been guided by the principle of building products the way they should be built: robust in design, elegant in operation, simple to use, and easy to maintain. Its products are supported by the highest standards of excellence in service, and its commitment to its customers continues longer after the products ship.
From operator training to equipment evaluations, service contracts, remote equipment monitoring and more, the Material Transfer team is focused on doing what’s right for each of its customers: keeping its customers’ equipment up and running efficiently and safely, thereby minimizing downtime and maximizing efficiency.
Join us for “The Most Engaging Virtual Event for the Entire Industry” at PACK EXPO Connects, November 9-13. Live demos of equipment and products, live chat with product experts, expedited product search, and more. Attendee registration opens September 15. Be notified when the site goes live by clicking here.
