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Redimark welcomes customer success team lead

Redimark expanded its Customer Success Team with the addition of Jim Vineyard as Customer Success Lead. Vineyard will be responsible for day-to-day customer service operations and ensuring overall customer satisfaction.

The addition of Vineyard is in direct response to Redimark’s consistent growth and brand promise of providing an empowered, self-serve date coding experience that eliminates the need for sales people, service contracts, or onsite maintenance visits. Redimark’s Customer Support Team is instrumental in carrying out that brand promise and ensuring the success of Redimark customers through providing multi-channel support, 24/7 phone support, and simple, easy-to-understand online resource materials.

“This move takes our support to the next level as we continue to strive for excellence in supporting our fast-growing community of inkjet coder users,” said Dean Hornsby, Redimark Brand Evangelist. “Redimark is committed to maintaining a leading-edge multi-channel customer service experience, and Jim is the perfect addition to help us continue this commitment.”

Previously a Support Operations Manager at a digital printing company in Wilsonville, Ore., Vineyard brings over 18 years of technical support and operations management. He received his BS in Management from the Rochester Institute of Technology.

“I am honored to become part of the Redimark family, and I am excited to help bring Redimark to the highest standard in Customer and Technical Support,” said Vineyard, who started with Redimark on January 2, 2019.

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