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R.R. Donnelley & Sons’ new recall notices solution is designed to streamline the product recall communication process for medical device companies. Seamlessly integrating RRD’s capabilities in content creation, production management, and multichannel distribution, the solution aims to ensure end-to-end support throughout the complex notification process.
HIPAA and SOC II compliant, the solution for medical device recall notices leverages a multi-location production network for speed and scale. Additional features of the solution include:
- Recall-specific content platform
- Proprietary automated fulfillment process
- Response capture platform (i.e., reply mail, FAX receipt, web capture, and call center)
- Multichannel distribution (i.e., print, email, and FAX)
- White glove production management service
“The process to get a recall notice in the hands of the right person at the right time is complicated and urgent,” says Ken Gammon, senior vice president, RRD Healthcare Solutions. “Our solution removes a significant amount of the burden that medical device companies face in developing a tailored message, complying with regulations, and error-free delivery.”
According to John Pecaric, chief operating officer at RRD, “RRD’s ability to streamline the communication process through automation and digital production of the recall notices—including integrating shipping labels with custom envelopes—will help our clients react with greater efficiency without having to compromise quality, compliance, or the safety of patients or members.”
