Katie Exum, Product Success Manager, Specright

How have you had to adapt at Specright?
Starting at Specright was a big shift in itself. As a previous packaging engineer, moving into project management at a Software as a Service (SaaS) company came with a big learning curve. I was quickly working directly with customers to bring their companies onto the Specright platform, which required learning the intricacies of the way those individual companies operated, as well as how best to utilize Specright to make their workflows more intuitive and jobs easier. I became interested in focusing on making our product more out-of-the-box friendly for new customers, which included working with the onboarding team to define areas of innovation and refining those ideas with the product and engineering teams. To focus on that full time, my manager worked with me to create a new role; the product success manager. Now, I am able to work on new features, product user guides and help materials, continuous improvement efforts, and general strategy. While most of my time is now devoted to the Specright core product, I do still get to flex my packaging muscles through Specright’s work with ISTA on PackSight. We’ve partnered together to create a cloud-based packaging testing platform that takes time and complexity out of creating a test plan, and automatically generates test reports when testing is complete. Learning new skills and aspects of a company has always kept me engaged and excited in my day-to-day. I am privileged to be in a role that allows me to dig into so many things and where I am encouraged to always be learning and doing more.