Engage Technologies’ commitment to continuous improvements in quality and customer satisfaction drove the company to pursue the ISO certification. Earning ISO 9001:2015 certification was a rigorous and thorough process that required the involvement of the entire Engage Technologies company. The Engage ISO team, internal auditors, and quality management personnel were key in guiding the company through the certification process to improve communication, documentation, efficiency, and implementation of new processes. The achievement of ISO 9001:2015 certification allows the Engage Technologies family of companies to continue to develop methods to improve quality, cost, delivery, and customer service. Engage Technologies’ is the parent company of Squid Ink Mfg., Eastey, American Film & Machinery (AFM), and Cogent Technologies.
David Mylrea, President and CEO of Engage Technologies, shared his thoughts. “Although we have had a quality management system in place for over 10 years and regularly strive to improve our internal processes with frequent kaizens, ISO 9001 certification validates our procedures and gives us the framework and structure needed to support our business as we continue to grow. The achievement of ISO certification will help us accomplish our core purpose to help companies deliver their products to the world.”
Engage Technologies’ ISO 9001:2015 certification includes the company’s three facilities in Minnesota, Brooklyn Park, Spring Lake Park, and Rogers.