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Using a contract packager

In April, we published advice from packaging professionals about selecting contract packagers (aka co-packers or private-label manufacturers).

This month we provide insights about using CPs. Here are some of the 150+ survey responses, edited for clarity.

• Always attend first production runs, and sign off on an agreed master sample.

• Make sure specifications are clear and unambiguous. Make random Quality Assurance checks with your team at the contractor’s site.

• Demand that your CPs have the processes and systems in place to ensure product quality and compliance (for example, traceability) and efficiency. Real-time visibility of their production and inventory, particularly if it can be shared with the end customer, ensures that management has good control of the business.

• Establish your own quality expectations, determine the contractor’s ability to perform to that level, and follow up on documentation, and then LEAVE THEM ALONE!

• You can never be too explicit with instructions. Also, make sure you know the key people at the packager, especially those in the warehouse, packaging, QA, and shipping departments. Make a point to visit on a regular basis, have quarterly update meetings, and generally be known at the packager.

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