1. The product manufacturer opts for a design that looks good on paper but lacks validation testing of the pallet configuration and individual packages on the pallet. Tom Blanck, APSG manager, says club stores are either returning damaged pallets or noting that damaged products on display pallets aren't selling.
2. CPG companies often aren't prepared to act when a club store that rejected their products earlier suddenly reverses course and wants them—fast.
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Videos from Universal Labeling Systems, Inc.