Retrofit or Replace: Making the Call When Machines Break Down

OEMs should guide customers through cost, time, and risk when performance or obsolescence forces a decision.

Retrofit Vs Replace Chart

A packaging machine rarely fails all at once. Performance drops, components become harder to replace, or new requirements expose limits the system was not designed to handle. When this happens, production, cost, and delivery commitments are at risk. The OEM and the customer must decide whether to retrofit the machine or replace it.

Retrofits can extend service life with less cost and downtime. Replacement can remove constraints and reset performance. The risk is choosing the wrong path for the actual condition of the system.

In practice, OEMs frame the decision around three questions:

  1. Is the base machine structurally sound?
  2. Can a retrofit bring the machine back to the necessary performance levels?
  3. Can the work be completed within production and labor cost constraints?

Jordan Hamrick, president, Hamrick Packaging Systems, Kent, Ohio, said, “The first thing we look at is the machine’s performance. Did the scope of the product change during the life cycle? Is the current machine still conducive to the design, or would a new machine be a better fit? If the machine is 4–5 years old and the customer just wants to speed it up, we can look at replacing pneumatic components with servos. But when requirements jump 400% to 600% in throughput, we quote new rather than retool the existing.”

When the decision is not clear, the right call is the one that minimizes the risk of unplanned downtime. A common mistake is to move too quickly to one path. Some OEMs push replacement before fully understanding what the existing machine can do. Others expect a lower-cost retrofit to deliver new-machine performance. Both approaches create unnecessary cost, risk, and disruption.

Where retrofits fall short

Retrofit projects often fail not because the concept is flawed, but because the initial scope is incomplete. Jared Jones, COO of CODI Manufacturing, Littleton, Colorado, remembers a project that taught the organization a valuable lesson.

“We assumed components were the same throughout the system,” he said. “When we got downstream, we found everything had been modified down to the bolts. What should have been a straightforward retrofit turned into a labor- and time-intensive effort that required cutting components out. The retrofit took longer than replacing the system would have. Now we thoroughly examine the entire system before making a recommendation.”

Bill Gagne, owner of Harris Hill Automation in Poland, Maine, adds that the short- and long-term goals of the customer and the project should be understood. “For example, a controls modernization can accommodate the next few years of stable or scaling production, while in parallel, we work to develop a long-term strategy for increased throughput and reliability.”

Start with the base machine

The starting point in the assessment is the condition of the base machine. Frames, major structures, and core mechanical elements must be capable of supporting one or more new lifecycles. Gagne at Harris Hill said his company “utilizes 3D scanning technologies to assist in the reproduction of vintage mechanical parts that may not have the modern documentation or models we’re accustomed to.”

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