Discover your next big idea at PACK EXPO Las Vegas this September
Experience a breakthrough in packaging & processing and transform your business with solutions from 2,300 suppliers spanning all industries.
REGISTER NOW & SAVE

Industry Speaks: The Shifting Landscape of Aftermarket Services

As the demand for aftermarket services grows, the industry faces challenges in parts availability, lead times, and skilled technician shortages, prompting a shift towards digital solutions.

Five key findings from PMMI Business Intelligence's Industry Speaks session at APCK EXPO Southeast.
Five key findings from PMMI Business Intelligence's Industry Speaks session at APCK EXPO Southeast.

The packaging machinery aftermarket is evolving, with OEMs and end users facing opportunities and challenges in parts availability, service, and maintenance strategies, according to the Evolution of Aftermarket Parts and Services Industry Speaks session at PACK EXPO Southeast. As presented by PMMI Director of Custom Research Rebecca Marquez, the session was a first glance at an upcoming Business Intelligence Report. Historically, Aftermarket Services focused on parts availability, but the landscape is now expanding to encompass a broader range of services. This shift is primarily attributed to the increasing need for remote connectivity, a trend accelerated by the restrictions of the COVID-19 pandemic.

A recent survey conducted by PMMI Business Intelligence, including original equipment manufacturers (OEMs) and end users, revealed that an overwhelming 98% of end users expect their budgets for aftermarket parts to either expand or remain steady. At a similar rate, 94% anticipate similar trends for service budgets. The demand for aftermarket services in OEMs mirrors this sentiment, with 96% predicting an increase in aftermarket parts volume and 94% foreseeing growth in their service business.

The survey highlighted several key challenges, with parts availability remaining a critical concern. End users often face emergencies when a part is needed to keep operations running smoothly, and the ability to quickly access necessary components is a decisive factor in choosing suppliers. While end users strive to stock critical parts, space limitations often necessitate reliance on suppliers for standard wear parts.

Is your palletizing solution leaving money on the floor?
Discover which palletizing technology—robotic, conventional, or hybrid—will maximize your packaging line efficiency while minimizing long-term costs in this comprehensive analysis.
Read More
Is your palletizing solution leaving money on the floor?
Annual Outlook Report: Sustainability
The road ahead for CPGs in 2025 and beyond—<i>Packaging World</i> editors review key findings from a survey of 88 brand owners, CPG, and FMCG readers.
Download Now
Annual Outlook Report: Sustainability