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Harpak-ULMA, a smart, connected packaging solutions company, opened its state-of-the-art Customer Experience Center (CXC) in Costa Mesa, Calif. The new technology center expands its national support coverage by replicating its CXC based in Taunton, Mass. The expansion represents a significant investment designed to bolster Harpak-ULMA's reputation for excellent customer service and support, regardless of location.
The center is easily accessible from the Western U.S., located 10 min. from Orange County's John Wayne Airport. The facility will serve as a hub for sales, services, support, and training and a regional parts distribution center.
The new CXC will further enhance Harpak-ULMA's presence in the West, offering a variety of customer-focused experiences and services currently available at the company's flagship CXC in Taunton. The center will host live demonstrations of Harpak-ULMA's most popular packaging and automation solutions, including tray sealing, flow wrapping, thermoforming, robotics, vision inspection, and stretch wrap equipment. Additional features include the company's newest lines of smart, connected machines and demonstrations of advanced digital connectivity for packaging operations. The Western CXC offers enhanced convenience for customers to test and experience the latest technologies, helping them make informed purchase decisions.
In addition to demonstrations, customers can schedule meetings with expert Harpak-ULMA resources on various packaging topics. Expert advice is available for package or solution design guidance, evaluation of different packaging styles, and packaging strategies. In addition, Interactive services such as sample development, training, and prototyping will be available.
"Our expansion to the West Coast enables us to more directly and efficiently offer our services and solutions to our growing customer base in the region," said Kevin Roach, Harpak-ULMA's CEO. "The combination of additional, west coast-based customer service staff and technicians, along with launching a second CXC, sends a confident message to the customers who benefit significantly from our enhanced presence in the region and our commitment to further expanding the best possible customer experience service and technology services, support, and solutions available to the industry."