Tetra Pak, known for its food processing and packaging machines and systems, is taking a strategic step in its service operation by offering predictive maintenance, proactive onsite service and work instructions delivered via augmented reality.
The company will showcase the new technology next week at Hannover Messe, but attendees of ProFood Tech—which Tetra Pak exhibited at earlier this month— got a sneak peek of the condition monitoring service. The new suite of services is focused on improving the ability to predict machine errors, accelerating technician response times and giving customers faster, direct access to Tetra Pak experts.
Leveraging the data collection capabilities of the Industrial Internet of Things (IIoT), sensors on Tetra Pak filling lines that are connected to the Microsoft Azure cloud send information to Tetra Pak’s Performance Management Center. Here, experts analyze the data, cross-reference data patterns against thousands of other connected lines and make recommendations to improve productivity and eliminate unscheduled downtime. When a problem is detected, the Performance Management Center sends alerts to technicians in the field who can collaborate with customers to schedule maintenance.
