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Contract Packaging/Customer Relationships: Is Confidentiality Attainable?

When it comes to confidentiality, we all seem to align to the need to protect information that is exchanged between contract packagers/manufacturers and their customers. But perhaps we should be open to just how we protect information.

Robby Martin, Bush Brothers
Robby Martin is Engineering Specialist for Bush Brothers & Company.

Much has been made of our work-from-home world over the last year. There has also been much made of how we communicate with one another. Perhaps this is because, like the email explosion of the 90s, our online, on-screen, bad-connection, “You’re-on-mute” world has more opportunity for miscommunication and misunderstanding than ever. We’ve been given glimpses into homes, home offices, beach condos, and more as so many people have learned to work from “where they are.” How many of us could now recognize a co-worker’s pet if we saw it running down the street?

Well, regardless of our times, and how they are a-changin’, many aspects of great business relationships remain intact. As a reminder, we have been discussing great relationships and what affects them in our continuing series in Contract Packaging magazine, including:

·     The provision for SAFETY

·      The power of TRUST

·      The purpose of HONESTY

·      The place for NEGOTIATION

·      The price of “SKIN IN THE GAME”

·      The protection of the BRAND

·      The promise of CONFIDENTIALITY

As we again return to our discussion about great relationships in the contract packaging/contract manufacturing (CP/CM) world, we reach the end of our list as the subject of confidentiality comes up next.

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