Steriline, a company highly specialized in the production of complete lines for the aseptic processing of injectable and ophthalmic products for pharmaceutical companies on a global scale, is announcing the appointment of Paolo Pozzi as Chief Service Officer (CSeO), with the aim of leading and increasing the After Sales area, delivering a highly efficient and quality service to customers.
Paolo Pozzi, a professional in the field of packaging systems, has more than 20 years of experience and has held different roles with increasing responsibilities. After a few years as R&D manager for new materials and processes, in 2005 he moved to Customer Services and, since then, he has been managing Customer Service teams, first in the paper production sector, then in the world of pharmaceutical packaging in major multinational companies. His focus is on both operational and corporate culture aspects, obtaining significant improvements (with measurable figures) in terms of reactivity and proactivity of the after-sales service.
