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Journey also will review BW Packaging’s existing portfolio of aftermarket products and services—including the rapid delivery of spare and replacement parts, customer and field service programs, and operator training (in-house and onsite)—and will determine how best to maximize these solutions.
“We are thrilled to welcome Jeff to the BW Packaging leadership team,” said Carol O’Neill, BW Packaging Group President. “We are confident his expertise will enable us to discover new, innovative ways to demonstrate our longstanding commitment to lifetime customer support for all of our equipment.”
Journey brings a wealth of expertise to his new position. Recently, he served as a key leader at Thermo Fisher Scientific’s Life Sciences group, spearheading strategy, innovation, marketing and sales for the $300M-plus global service and support business. Under his guidance, Thermo Fisher underwent a successful digital transformation of its service model, resulting in improved instrument uptime and service contract revenue.
“I’m pleased to have joined an organization with a long history of providing customers with high-quality products and aftermarket support,” said Journey. “BW Packaging stands as a company that truly values its team members, and together, we are developing a roadmap of aftermarket solutions that maximize ease of use and predictable performance of customer equipment for a lifetime.”
