Microscan launched new service and support offerings, empowering Microscan’s users to capitalize on their investment in barcode and machine vision technologies. The new offerings will meet the needs of companies who want to ensure best results of automation projects, gain access to guaranteed levels of support and response time from Microscan, and have the ability to grow in-house product expertise. Microscan’s subject matter experts are certified by associations and certification agencies such as AIA and GS1, with a knowledge base and hands-on experiences.
“The entire Microscan team is excited to announce the expansion of our professional services offerings complementing our barcode readers, machine vision and verification solutions,” says Matt Van Bogart, Director of Software, Services and Solutions. “Our clients run mission critical operations and expect the best products and services. Our offerings such as on-site support, application development, validation, training, and priority response provide our clients just that —expertise and knowledge through our experienced team of engineers and subject matter experts.”
The newly introduced service offerings are priority support program, field service program, extended warranties, training services, and engineering development services.
Priority support program
The new Priority Support Program will provide Microscan users with access to expert support as leverage to mitigate risks associated with automation projects, and ensure operational efficiency. Program subscribers will benefit from the highest priority support with guaranteed response time, access to online and hotline support, expanded, and online knowledge base.
The service is offered in three editions: standard, gold, and platinum with an annual renewal term.
Extended warranty program
In addition to the standard one-year warranty available for all product users, Microscan customers will now also have access to additional product coverage - two- and three-year product warranties are available to companies wanting to expand their warranty period, and benefit from guaranteed priority response time to Return Material Authorization (RMA). More information on the service is available here.
Field service program
The field service offering provides the solution to companies in need of in person, in-depth product knowledge from Microcan’s project team and subject matter experts . The field service program is delivered on-site and includes hands-on troubleshooting and preventative maintenance. Service packages are available in two versions—standard and expedited, with expedited response time.
Engineering development service
Microscan’s solution development team will extend engineering development services, combining practical experiences of real-world applications in conjunction with custom solutions tailored to specific customer needs. Applications can range from mass customization of an existing product to a turnkey system that automates a traceability, inspection, or verification application.
Microscan’s professional training courses are based on its long-term experience of providing students with the best balance of practical theory and everyday application trainings. Microscan offers both standard and customized trainings available in various formats such as online sessions and on-site classes delivered both at the customer site and at Microscan’s facilities.