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Sato: Online maintenance service for printers

Sato Online Services (SOS) is a global maintenance service for printers that uses the Internet of Things to provide 24/7 connectivity and worldwide customer support, helping ensure the stable performance of the company’s cloud connected printers.

Gretchen Edelbrock
Jan 14, 2015

SOS takes advantage of the Internet of Things to provide users with a virtual customer engineer, delivering real time monitoring of individual printers 24 hours a day. By pinpointing potential issues in advance, maintenance can be carried out quickly, helping ensure smooth operations and maximum efficiency.

For its new service, Sato leveraged Salesforce Customer Success Platform.

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