The award reflects the quality of the 24/7 live chat service that Primera offers to customers around the world through the LiveHelpNow service.
LiveHelpNow bases its customer service evaluations on 12 criteria, including customer survey results, resolution rates, operator effectiveness, and proactive service. “Providing superior customer service has always been extremely important to us. It separates us from most of our competitors,” said Mark D. Strobel, Primera’s vice president of sales and marketing. “Receiving this award seven months in a row confirms our commitment to assisting our customers with any question they have, no matter how simple or complex.”
Live chat for North America, Latin America and South America is available at www.primera.com, www.primeralabel.com and www.primerahealthcare.com. EMEA customers are serviced and supported from Wiesbaden, Germany through Primera Europe at www.primera.eu and www.primeralabel.eu, where we have the Live Chat included. Primera Asia Pacific, registered in Hong Kong, with offices and warehouses in Australia and Singapore, serves customers in Asia Pacific at www.primera-ap.com.
“No matter where you are on the planet, you can speak to a live chat operator at any time of the day or night and in many different languages,” Strobel said.
