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Three service professionals that truly made a difference

At the fourth annual ProCustomer Awards event, three support and service technicians were honored for their initiative and commitment to their customers. Each of the award recipients overcame tough circumstances to ensure that start up and/or line operation were optimum.

Jason Rein of ID Technology, Tony Francis of Brenton, Mark Anderson of Pro Mach, Mike Alyounes of Ossid
Jason Rein of ID Technology, Tony Francis of Brenton, Mark Anderson of Pro Mach, Mike Alyounes of Ossid

At the fourth annual ProCustomer Awards event during Pack Expo 2012, three support and service technicians were honored with plaques and recognition gifts for their initiative and commitment to customers. Each of the award recipients overcame tough circumstances to ensure that start up and/or line operation were optimum. This year’s champions represented Brenton, ID Technology, and Ossid.

Pro Mach’s ProCustomer initiative ensures that customers maintain peak packaging system productivity through best-in-class standards in aftermarket parts, service, and support.

The ProCustomer program assures all customers that service, technical support, training, product upgrades, and parts provided by Pro Mach businesses adhere to consistent standards of excellence. These standards are based on in-depth customer research and industry best practices. Pro Mach businesses strive to deliver service and support that meets or exceeds 13 key attributes for reactive, interactive, and proactive care, with an emphasis on improving packaging line productivity. 

Pro Mach President and Chief Executive Officer Mark Anderson introduced the 2012 champions to the more than 150 people attending the awards event. He said:

Mike Alyounes of Ossid, within our Primary Packaging Business Unit, is a true ProCustomer champion. He consistently displays a ‘whatever it takes’ attitude to ensure that our customers’ equipment is running at peak performance. He listens. He understands customer needs and proactively makes system improvements. He has saved countless production hours supporting Ossid equipment as well as other customer systems that communicate with ours. He responds willingly regardless of time, day, weekend, or vacation. He manages issues immediately and never lets our customers feel they are alone.

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