In 2004, Berlin Packaging was the first rigid packaging supplier in its sector to achieve ISO certification. ISO 9001 is the world’s most well-recognized quality standard, and certified organizations must adhere to its demanding audit requirements and maintain strict process and document controls.
Berlin Packaging continues to achieve and exceed its Quality Objectives including almost seven consecutive years of monthly 99+% on-time delivery of its warehouse shipments and 25 months of 99+% on-spec product quality. The organization has also developed its own quality metric -- Positive Income Impact. Positive Income Impact quantifiably demonstrates how customers benefit as a consequence of doing business with Berlin Packaging. The Positive Income Impact is highlighted during semi-annual Strategic Planning Presentations with select Customers; 2010 yielded $56.9 million of net income generated by customers because of Berlin Packaging.
Berlin Packaging's robust systems and practices have garnered various awards, including CIO Magazine's "Top 100 Innovators" award. This achievement further distinguishes Berlin Packaging as a Hybrid Packaging Supplier™, bringing together the best elements of manufacturers, distributors, and service providers. Berlin Packaging excels due to its commitment to operational excellence, its "Anything Is Possible™" business culture, and its focus on growing its customers’ income through higher sales, lower costs, and increased productivity. The commitment is so strong, it was incorporated into the organization’s Quality Policy.
"Of the 400+ audits that I have done, none of the companies mentioned enhancing customer income as part of their quality policy. Berlin, you are the first...," says Maria Williams-Bell, Auditor for Perry Johnson, a leading registrar for international quality standards.
“As we say at Berlin Packaging, ‘we are often pleased, but never satisfied.’ This ISO certification exemplifies our desire to offer world-class products and services and ensures we will continue to improve and become a better company," comments Andrew Berlin.