During the past 15 years, employees at Randolph, MA-based Fetco Home Décor have designed, sourced, warehoused, and distributed tabletop picture frames, decorative wall pieces, and photo albums.
Fetco is a major supplier to a number of national department and specialty stores in addition to smaller, localized retailers. During the peak-season months of September, October, and November, Fetco estimates that it packs and ships nearly 2,000 boxes a day nationwide, which is why its business demands a highly effective and dependable packaging solution for its products during shipment.
The unique variety of Fetco products requires employees to pack boxes in a “pick-and-pack” manor, which involves adding a number of different size and style frames to one box before shipping to the retailer. The lack of uniformity in product size and shape resulted in a need for a flexible, dependable, fast, and cost-effective void-fill packaging solution. So a few years ago Fetco chose Sealed Air’s (www.sealedair.com) Fill-Air® 2000 packaging system, which addressed all of these needs and fell in line with Fetco’s efforts toward environmental responsibility.
Old system had to go
Many of Fetco’s customers require their suppliers to use air cushions as void-fill because they offer a clean alternative to loose-fill material. Suppliers that do not meet these and other packaging guidelines are subject to a charge-back from the retailer. For this reason, Fetco needed to find a dependable and cost-effective system for creating air cushions.
Prior to choosing the Fill-Air 2000 packaging system, Fetco was packing with air cushions from a competing brand when the company ran into a critical issue. “We could not depend on the pillows we were using to stay inflated,” says Adrienne LeVasseur, vice president of domestic operations for Fetco. In addition, some of the boxes require small air cushions to fit in narrow cross sections of the package. “They also did not offer a cushion size for our needs, so we were wasting money and materials by using cushions that were too big in many instances,” she adds.
A lack of speed also became a recurring problem with the former system, as employees experienced downtime while waiting for pillows to inflate. “The system was not able to create cushions quickly enough to keep up with our line,” says LeVasseur.
Redesigning the packaging process
Learning of Fetco’s packaging problems, a sales representative from Randolph Paper Co. referred LeVasseur to Mark Bourke, the regional sales representative for Sealed Air. Bourke created a CAD (computer-aided design) drawing demonstrating how Fetco’s current packaging lines could easily integrate with the Fill-Air 2000 system without major alterations to the line.
The CAD drawing gave Fetco enough vision to go ahead with a testing process for the Sealed Air system. “It was very important that whatever solution we brought in did not require us to move the conveyor lines,” says LeVasseur. “The visual made it much easier to understand the proposed changes, and it gave us a confident feeling about bringing in the machine to do the testing.”
The new plans also included alterations to Fetco’s existing single-overhead drop system. “We decided to improve the single-overhead drop system by making it into a double-overhead drop system,” explains Bourke. “We knew this would allow for more packaging efficiency and less downtime, especially during the company’s busy season.”
To test the Sealed Air system, Fetco conducted a one-month, side-by-side test with the Fill-Air 2000 system and the existing system. During the testing period, they found that the Fill-Air cushions stayed inflated and could be produced at a rate three times faster than Fetco’s existing system. The existing system was producing 10- x 6-in. cushions at a rate of 50 to 60 cushions/min, while the Fill-Air 2000 system produces 8- x 4-in. cushions at a rate of 200 cushions/min.
Results that show
As Sealed Air’s CAD drawing had predicted, there were no major changes to the packaging line when the Fill-Air system was introduced. Employees pick-and-pack items into boxes, which are then subjected to quality checks and sent to the void-fill area. There operators determine how much void fill is necessary for each individual box. The boxes then go through a tape machine before being sent to the shipping dock.
Fetco employees found it easier to work with the new, smaller cushions, and the more efficient use of materials resulted in a cost-savings of 41%. “The smaller cushion size was a key benefit of the Fill-Air 2000 system,” says LeVasseur. “The smaller size not only allowed workers to package our products in a more effective manor, but it also saved us time and money.”
The speed of the new system, in combination with the redesigned drop system, resulted in less downtime on the line and allowed the company to get boxes to the shipping dock faster.
Fetco continues to maintain a strong relationship with Sealed Air based on frequent communication and collaboration. “We know that Sealed Air is there for us no matter what the issue,” explains LeVasseur.