The purpose of distribution package testing hasn’t changed: to measure
the packaging’s ability to protect against the hazards of the
distribution environment. What has changed, though, is that the quest
for greener distribution packaging is mandating that testing be
performed with greater frequency and increased precision.
Greater frequency is a mandate stemming from a core concept of sustainability, namely, that sustainability is never achieved once-and-for-all, but rather is approached through constant, incremental improvements. Distribution packaging (a.k.a. transit packaging) is more than just a corrugated box and interior packing, for example. It includes pallets, slip sheets, strapping, films, netting, returnable containers---even methods of blocking and bracing within the transportation vehicle. Any greener version of any component should be tested for its effect on overall distribution packaging performance.
Sustainability and profitability
Increased precision is a mandate owed to the fact that sustainability and profitability are dual, simultaneous pursuits; hence, the objective of sustainable distribution packaging should be protection and overall performance at optimal cost and at a level valued by the consumer. It equates to increased revenues and reduce costs, and therefore to increased profits.
Traditionally, distribution package testing has been performed less frequently than testing associated with the design and function of the primary package, the simple reason being that new or redesigned primary packages come down the pike more frequently. By contrast, it’s common for the same shipping box to accommodate a variety of primary packages.
The infrequency of distribution package testing is further attributable to the practical benefits of standardization. Distribution packaging should yield savings and efficiencies not only in transportation, but also in material handling and storage. The dimensional and load-bearing limitations operating in those three areas generally are accepted as fixed, and the distribution packaging is designed around their dictates. When distribution packaging elements—such as the shipping box, pallet pattern, and unit load— efficiently utilize the transportation mode, handling equipment, and storage facilities, those elements are then standardized.
No damage, so why test?
As such, there’s a built-in disincentive to change the distribution
packaging, once a company believes that it has packaging that performs
reasonably well in that capacity. That translates to a disincentive to
conduct further distribution package testing. Additionally, some
companies don't test at all: Why incur unnecessary costs in the absence
of unacceptable damage levels?
Benefits exceeding costs is what every company wants whenever those two factors are evaluated; however, regarding distribution testing, the evaluation isn’t always carried out as far as it might be. A major reason is that distribution packaging often is regarded as insurance against the unknown contingencies of the distribution environment. The thinking is, better to have a cushion (literally and figuratively), especially in consideration of the loss of goodwill that damaged shipments can produce.
Less is more
For years, the adage has been recited by graphic designers to convey that a clean, uncluttered design communicates more effectively than one that’s crowded. The phrase also lends itself to sustainability, the idea being that less packaging means more eco-friendliness. Consequently, even a company with a successful record of source reduction will face constant pressures to achieve greater sustainability.
Pressure from whom? A host of stakeholders, to be sure, but strong among them is the retailer, as Wal-Mart’s initiatives in that regard demonstrate. Retailer demand for less is not limited to disposal preceding display. Selling from the pallet—the staple of club-store merchandising—is also gaining presence in nonmembership venues. The practice demands less distribution packaging, which not only facilitates disposal, but also floor display and consumer access. And regarding products that are retailed by the case, the distribution package must not appear any worse for wear, since consumers are loath to buy anything visibly blemished.
On the other hand, designers of distribution packaging long have had their own take on the adage. To them, less packaging means more damage. It’s true, of course, but only after a certain tipping point. Easy to say; however, establishing that tipping point can be quite a challenge.
Compounding the challenge is that sustainability’s interpretation of less is more applies to the primary package, too, conceivably making it more in need of greater protection from its protective “big brother.” Further complicating things is that many types of products are being designed/redesigned for sustainability by reducing the amount of materials in them. However, if the new design increases product fragility, it places more demands on the distribution packaging. This underscores the importance of fragility curves and designing the product and packaging as an integrated whole.
In all, there are too many factors impacting distribution packaging to know whether they’re being managed optimally, unless that knowledge comes from a well devised and executed testing program. Companies that presently don’t test ought to immediately start. Companies presently testing ought to reevaluate their programs for areas for improvement.
The hazard of not knowing the hazards
The hazards are well known. They are of the physical variety: shock, vibration, and compression. They are of the atmospheric variety: temperature, moisture, and pressure. The knowledge too often in short supply is the combination, intensities, and sequences of the hazards encountered within a given distribution channel, without which it’s impossible to design a distribution package testing protocol that will yield accurate results.
The knowledge void can’t be filled by standardized laboratory tests, such as those devised by ASTM (American Society of Testing Materials) and ISTA (International Safe Transit Association). Such tests should be calibrated to reflect known (or at least reasonably believed) conditions; otherwise, the temptation is to set the parameters high, in a willingness to err on the side of caution. The result is over-packaging—not the best of outcomes in an era of sustainability.
The objective isn’t that the packaging survives the laboratory; rather, the objective is that the packaging survives the distribution environment. Logic, therefore, dictates that there be close similarity between the conditions in the laboratory and in the field.
Some larger consumer packaged goods companies have their own testing facilities, equipped with the likes of vibration tables, drop testers, compression testers, (horizontal and inclined) impact testers, and environmental chambers. Such CPG companies—just as with those that test through for-hire laboratories—should strive to assure that the testing reflects real-world conditions. Furthermore, these self-equipped companies should avoid the trap of justifying their investments through usage (as opposed to results), devising overly rigorous and complex testing protocols that yield lots of data but not as much intelligence. There, too, the likely consequence is over-packaging.
Field testing, also known as test shipping, should be the informational source for designing a laboratory testing protocol, though reliance on field testing to the exclusion of laboratory testing can be a justifiable choice. At its simplest, field testing is observation and manual recording. Observations and manual recordings memorialize the occurrence of damage, but don’t reveal much more.
That limitation is overcome, in large measure, by the electronic field data recorder, a small device placed inside a transportation vehicle, either in or out of a shipping container. The device records physical and atmospheric hazards and provides insights as to their intensities and sequences. The data must be analyzed and given statistical significance, before serving as input for designing a laboratory testing protocol.
Speaking of statistics, there’s a determination to be made regarding how many test shipments should be conducted before results are deemed representative. The closest thing to a general rule is to test until there is a discernable pattern.
A favorable trend
Sustainability has injected an unaccustomed dynamism to distribution package testing, necessitating the ability to quickly and reliably measure the performances of an increasing stream of green alternatives. In turn, that ability relies on knowing the distribution environment in increasingly greater detail. Fortunately, the trend toward supply chain management can help.
Supply chain management, with its varied focuses on member relations, shared information, security, and RFID—just to name a few—is resulting in continual monitoring of products as they move throughout the supply/distribution chain. At the various stops and junctures at which data is collected, there are opportunities to creatively cull information that bears upon the performance of green distribution packaging. In all, a green supply chain is an umbrella under which distribution packaging and its testing naturally fit.
As previously noted, sustainability and profitability are dual and simultaneous pursuits. The word pursuit might be better substituted by race, or even sprint, for competitive realities place a premium on speed. Every operation should contribute to making the corporate track shoes lighter and putting the wind at the corporation’s back. There’s little practicality in speeding products to market in green distribution packaging if the products arrive in unacceptable condition. A testing program that provides speed and reliability in determining the fitness of the distribution packaging is an asset worth developing.
Before becoming a packaging consultant, Sterling Anthony worked for Fortune 500 food, healthcare, and automotive companies, and has taught packaging at the university level. He welcomes your comments by phone, 313/531-1875 or by e-mail, [email protected]. His Web site is www.pkgconsultant.com.