Jeff Jacobs president of East Side Deli Supply says he owes the success of a new Ross Inpack modified atmosphere tray packer to distributor Robert Reiser. The Ross machine is the only unit East Side Deli has purchased from Reiser. We dont work with any other distributors regularly. Reiser really took the time to explain the Ross machine. They were pretty dedicated to making sure the machine was up and rolling he says. In fact Reiser was instrumental in East Side Delis decision to purchase the Ross machine. While East Side Deli did explore other machinery manufacturers they ultimately chose the Inpack in part because of Reisers expertise. We felt the folks at Reiser had a good grip on the machine and really understood MAP packaging Jacobs says. Maintenance on the unit is also handled by Reiser. According to Mike Daust operations manager at East Side Deli Reiser spent almost five months perfecting the machine. Additionally they sent some service people immediately to troubleshoot a few initial problems. Since then Daust reports Reiser service people continued to be very flexible and accommodating. Reiser has been really good to us he adds. If I have a problem I can call them up and theyll talk me right through it. They do a really good job of helping us out.