Veterinary pharmaceutical products maker Phoenix Scientific found itself in a pinch: It could no longer obtain replacement parts for its aging liquid fillers yet it found prices for new machines to be "staggering." That's the word used by Phil Garcia vp of liquid pharmaceutical production. "Preliminary quotations were over two hundred thousand dollars per machine" he tells Packaging World. "We were hoping to find something for less than a hundred thousand." The St. Joseph MO-based company fills liquid drugs for veterinary use in a Class 100 clean room. The 100-mL glass bottles are sealed with a rubber stopper and aluminum crimp overcap. At the same time Phoenix was investigating new machinery its supplier of used equipment packaging machinery rebuilder HealthStar(TM) (Quincy MA) was planning to enter the new machinery market for the first time. The two companies agreed to work together to fashion a design that would satisfy Phoenix's need for a filler that used easy-to-replace off-the-shelf parts without sacrificing accuracy. The first machine employing the new design was one of Phoenix's existing in-line time-pressure fillers that HealthStar stripped down to its frame and rebuilt. HealthStar also built an all-new machine based on the same design. The new machine has been running since September '97 operating at 80 bottles/min. For Kevin Schinze Phoenix's president the overriding reason behind choosing HealthStar boiled down to service: "With HealthStar we were able to influence how the machine was built" he recalls. "We obviously wouldn't be able to do that with a larger supplier. They tell you what they offer and if it fits your needs that's great."