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“We rely on the service technician’s ability to perform efficiently with his hands whether the task is mechanical electronics or whatever” says Toth. “But they need to be trainers too. This program focuses on ways to organize the training to make it part of the partnership we want to establish with the customer. It also helps our people document what occurred who got trained what they learned. That helps a lot down the road long after they’ve left the customer’s plant.
“Just as important the training addresses ‘soft issues.’ What approach do you take to training an adult? How do you train operators who may have literacy issues? How do you deal with a customer where turnover is an issue?
“As for the benefits that accrue to the individual who receives the training they value the fact that we’ve invested in training them how to train. It’s more than showing them how to turn the wrench or read the meter. It’s an investment in building skills that will have a lasting effect as they grow in their profession.”
Another fan
At Nordson Corp. a maker of adhesive application systems used widely throughout packaging training supervisor Gary Jones is another big fan of the Certified Trainer Program.
“Before it even got launched I sat in on an advisory board to form such a thing so when it was launched we jumped right on it” says Jones. “It’s another tool in the toolbox for field engineers senior field engineers and their supervisors. The customer sees the benefit too. Anheueser-Busch is a good example. They require that when an outside equipment vendor must deliver training at an A-B facility he first has to be certified through an A-B program. Now they waive that requirement if the person has PMMI certification.”
At Goodman Packaging Equip-ment vice president of sales and marketing Bruce Larson believes the Certified Trainer Program went to a whole new level when Cobb formerly a trainer at Nabisco entered the picture.
“She’s gotten it to the point where it’s a real value-added proposition that we can bring to our customers” says Goodman. “We have documented results that show clearly how throughput and uptime are increased when our trainers are PMMI certified.”
The next step says Larson is to seek greater customer involvement in the training in a way that would extend the benefits of the training over a longer period of time.
But regardless of how the program evolves in the future its core benefit is both simple and compelling says Goodman. “It’s a matter of being proactive rather than reactive.”
To learn more about PMMI’s Certified Trainer Program visit www.pmmi.org/certified.
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